The retail sector has been badly affected by the COVID-19 pandemic but a change in the retail scene was already underway even before the crisis. Most aspects of the shopping experience both on and offline is increasingly enabled by data-backed customization and technologies such as IoT networking, connectivity, RPA and AI. The enablement works on both ends as retailers can also increase their reach and impact by moving toward more innovative, customer-focused technologies. With 5G deployments underway, new opportunities are also expected to emerge as higher bandwidth propels media-rich interactions. But with COVID-19 comes changes in consumer and demand behaviours that impact production, operations, supply chains and distribution. How will this shape and affect the trajectory of retail’s evolution?
This Industry Dialogue session will feature 3 of the top minds from the retail space take a deep dive into this topic.
