Robotic process automation and related technologies like intelligent automation can improve processes and reduce costs, but few organisations have gone beyond limited-value tactical deployments around task automation.

As the COVID-19 pandemic has affected most organisations in one way or another, there is an urgent need for them to streamline and automate business processes to gain productivity gains through digitalisation.

In this background, robotic process automation (RPA), in which a (virtual) robot script mimics human actions within existing applications, has strong potential to help CIOs win the day: It lowers operational risks by eliminating human errors and by streamlining internal processes, and it helps reduce costs.

“In a connected world, customers across industries are looking for faster and more efficient ways to connect with brands,” said Krishna Baidya, APAC director of Information & Communications Technologies at analyst firm Frost & Sullivan. “At the same time, companies are trying to cut manual processes and automate menial and repetitive tasks to reduce their labor costs and inculcate more efficiency into their business processes.”

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